Help needed for Error 678

Asked By 0 points N/A Posted on -


I  would appreciate any help with regard to my issue. My modem and computer are properly linked through ethernet connection and all my hardware devices are working properly,  but I keep getting the window with error 678. I have checked everything: modem lights, cable, password for my broadband connection. I even tried manually typing in the IP address. I need advice on what are other things I need to check on or what else could be causing this error?

Thank you.


Error Connecting to cable

Connecting through WAN Miniport (PPP0E)…

Error 678: The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number.

Answered By 0 points N/A #155213

Help needed for Error 678


Error code 678 appears when:

  • The network cable was disconnected or broken
  • The modem has been turned off
  • The modem driver was corrupted
  • Spyware is running and interfering with the connection
  • Winsock needs repair
  • A third-party firewall software blocks the connection

To solve the error code 678:

  • Check and make sure your network cable is working and connected
  • Enable the network adapter
  • Restart your modem
  • Uninstall then reinstall the modem driver through Device Manager
  • Create a new DSL connection
  • Fix Winsock and your TCP/IP
  • Temporarily disable or uninstall any third-party firewalls
  • Scan and remove all spyware and adware

For step-by-step procedures to fix the error code 678, you may visit

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