Asked By 10 points N/A Posted on -

I am trying to install MS Office2010, but it is not working at all.

The only thing I see is this, for just a fraction of a second,

Please wait while setup prepares the necessary files

Microsoft Office

Please wait while setup prepares the necessary files

And then it disappears completely. I have tried to use different Ms Office 2010 softwares, but the problem still persists, My computer is not the best, but I think it meets the minimum requirements to install it.

My computer basically has 1 GB of ram, 160 GB disk space and a speed of 1.66 GHz.

What could be the problem?

Best Answer by she_25
Answered By 0 points N/A #86581




There are few steps which guide you for fixing error:

  1. First of all you will have to download and install Windows Installer Cleanup Utility. Then run Windows Install Clean Up. Click on Microsoft Windows 2010 and remove the entire file with error. Now press button of Windows Clean Up, the entries you marked would be remove form file and then close the Windows Clean Up Application.
  2. Now Press Start in the search box and write regedit and run Registry Editor, press write key on registry editor and remove those keys, open IE, browse to the C:Program Files/or C:Program Files (x86) folder. Rename the old folders if exist. Then type %Temp% in Search Box, when it opens delete all the files form the folder. Empty your Recycle Bin as well.
  3. After Doing all the mention steps you will have to restart your PC and then install Microsoft Office 2010.


Best Answer
Best Answer
Answered By 0 points N/A #86582



To fix Office 2010 installation errors, follow these steps suggested by Microsoft.

  • Step 1: Download and install the Windows Installer Cleanup Utility.
  • Step 2: Run Windows Install Clean Up.
  • Step 3: Highlight Microsoft Office 2010 entry in the list and then click Remove.
  • Note: If there are any other old or redundant office entries such as Office 2007 or other Office standalone products such as Visio in the list, do highlight and remove them together.
  • Step 4: Quit the Windows Install Clean Up when cleanup process finished.
  • Step 5: Close all applications.
  • Step 6: Click Start, in the Search box, type regedit and press Enter to run Registry Editor.
  • Step 7: Expand the registry tree on the left pane and locate the following two registry subkeys:
  • HKEY_CURRENT_USERSoftwareMicrosoftOffice
  • HKEY_LOCAL_MACHINESoftwareMicrosoftOffice
  • Step 8: Right-click on the registry subkeys and click Delete to delete those keys.
  • Step 9: Open Windows Explorer, and then browse to the C:Program Files and/or C:Program Files (x86) folder.
  • Step 10: Perform the following actions:
  • If it exists, rename Microsoft Office to “Microsoft Office OLD”.
  • If it exists, rename OfficeUpdate to “OfficeUpdateOLD”.
  • If it exists, rename OfficeUpdate14 to “OfficeUpdate14OLD”.
  • Step 11: Click Start, in the Search box, type %Temp% and press Enter.
  • Step 12: Empty (delete all files and folders inside) the Temp folder.
  • Note: If some files can’t be deleted, just skip them.
  • Step 13: Empty the Recycle Bin.
  • Step 14: Restart your computer. Try to install Office 2010 again.

These steps should fix the Office 2010 failed installation error.

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