I just got a Samsung S5 and I noticed that the fingerprint sensor is not working properly. When I swipe my finger on it, nothing happens. Is this a software or hardware problem? If it is a hardware problem, is there a need for me to return the device to the retailer?
Fingerprint sensor on new samsung S5 not working
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Hi Michael,
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It is advisable to try doing a soft reset. The steps to be followed are:
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1 Remove the battery and sim card.
2 After 30 seconds, insert sim, battery and switch on the phone.
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If the issue still persists, you can do a factory reset before which you have to ensure that all your important data in the phone are backed up. A factory reset will wipe off all the existing data and the phone goes to default setting.
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Regards,
Anyet
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