Microsoft LifeCam Camera Folder is missing

Asked By 200 points N/A Posted on -

I have the Microsoft LifeCam Cinema camera. I installed the drivers and other things via the CDs provided with it.

I have a core 2 quad q6600 processor with Microsoft Windows 64bit installed with all the recent updates and have 6gb of Ram.

Now after installing the camera when I click on its icon it says

“LifeCam could not find the LifeCam Files folder or save a file in it. For more information, see "Troubleshooting and product support" in LifeCam Help.”

Well I looked up the Troubleshooting and product support, and there was nothing useful in it that I could understand correcting the problem.

 Thanks Daniel Monroe


Best Answer by Thony
Best Answer
Best Answer
Answered By 0 points N/A #110379

Microsoft LifeCam Camera Folder is missing


Hi there, Thony here

This could be a simple problem of Life Cam unable to open the directory due to Administrative Privileges it needs to access the folder.

Here's what you can do to solve this issue:

  1. Go to Life Cam's executable file, Right click on it and go to Properties
  2. Once the properties window is open, go to Compatibility tab
  3. Under Compatibility tab, check the checkbox with the text Run as Administrator.
  4. Run again Life Cam.

This could be the only issue life cam is having. It simply just cannot access the directory it needs due to admin rights.

Hope this helps.

Answered By 574200 points N/A #110380

Microsoft LifeCam Camera Folder is missing


You have a nice computer specification to match the webcam's quality. If the application is having a hard time locating its system files, maybe you want to try uninstalling it and then installing it back again to freshen the system up.

But first, try running a disk check on your computer to see if there is an error in some areas of your hard drive that might prevent the application from functioning properly that’s why it’s causing this error.

  1. Right click on drive C and then select Properties.
  2. Click Tools tab.
  3. Click Check Now.
  4. Check Automatically fix file system errors and then hit Start.

If nothing has found after the disk check, try running again the webcam’s application. If the same error appears, check the webcam’s driver if it is really compatible with 64-bit operating systems since you are using a 64-bit Windows system. If it is not compatible then, download another version of the driver from Microsoft’s website that is compatible with 64-bit operating system.

If it is compatible, try uninstalling its driver and then remove the webcam from the Device Manager and then disconnect it from the computer. Connect it again on the computer through the USB port and let Windows detect the device. Be sure that Windows could really detect the device so you can be sure that the hardware is really functioning correctly.

If it wasn’t detected, transfer it on another port until Windows detects it. Install its driver after it was detected and then try running the webcam.

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