I can’t send emails to anyone just I can receive.

Asked By 10 points N/A Posted on -
qa-featured

Hi all,

I can't send emails to anyone just I can receive. 

I have two accounts. I am able to receive as well as send Gmail account.

But on optus account I can just receive but not SEND.

I use windows 7 64 bit OS.

Also I use Norton 360 version 6.2.1.5 antivirus/firewall as well as thunderbird version 13.0.1.

I attempted all types of combinations, and looked at thunderbird errors, but I can't get any solution for this error. Here is the attached image:

 

 

 

 

 

 

 

 

 

Alert

An error occurred while sending mail. The mail server responded: 4.7.1

——————————————…Auto blocked due to excessive mail. Please verify that your email

address is correct in your Mail preferences and try again.

                                                    OK

I need your help. Please.

Thanks.

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Best Answer by Fosso pradha
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Answered By 0 points N/A #134951

I can’t send emails to anyone just I can receive.

qa-featured

Hi There,

As per the issue stated, you might be getting this issue because of your antivirus firewall. Sometimes Firewall just prevents to open some pages or send/receive emails. To resolve your issue kindly turn off your firewall by going in to the firewall settings. Reboot your computer and then open your optus account. Try to send/receive emails. Your issue will be resolved. 🙂

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Answered By 0 points N/A #134952

I can’t send emails to anyone just I can receive.

qa-featured

 

Dear user,

The following error mostly happens because of the firewall. You can fix this by,

First try disabling your Antivirus System and Firewall for a while

And meantime try to use your emails. Send and receive.

If these work then we know for sure that the problem is with your security applications.

You can easily add an exception to you firewall. Simply going to settings.

Add your email program as an exception.

Thank you

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