How to get rid of Error 401 on my Magic Jack?

How to get rid of Error 401 on my Magic Jack?

Hello Cathy peacock,

Error 401 in magic jack can be due to several reasons, and I will advise you two of the most common reasons and solutions, which were fixed in two of my colleague’s connections.

1. The very first fix is that you try to update your Magic jack software, this fix resolve the issue for the ssl connectivity between your system, and MJ systems. To update, simply click on the link below, and download the file on your desktop.

After the download is complete, simply run the downloaded file (preferably as administrator) and follow the steps. PLEASE MAKE SURE THAT WHEN YOU CLICK ON THE LINK MJ IS PLUGGED IN.

• http://upgrades.magicjack.com/upgrade/upgrade.exe

2. The second fix is the one which perplexed even the MJ support team. What happens is that the system which had MJ running had the operating system Win7, and applies only if your network card is of “Realtek PCIe GBE Family Controller”. If yes, simply roll back its driver, and your problem will be solved.

If both of the above solutions do not work then I suggest go to the url:

• https://www.helpowl.com/q/MajicJack/Troubleshooting/error-401/162797

And check on the article written under the heading “MagicJack Knowledge Base Results”.

PT

How to get rid of Error 401 on my Magic Jack?

Before using magicJack, make sure your computer meets the requirements. magicJack supports Windows XP, Windows Vista, Windows 7, and Windows 8 including Intel-based Mac OS X. One of the most common and complicated error is “error 401” which is usually accompanied by the message “please restart your device and try again”. You may get this error if the device is not properly recognized by the computer.

Here’s how to troubleshoot. First, unplug the device from the computer then open Windows Explorer and then navigate to “C:\Documents and Settings\[username]\Application Data\”. Look for a folder called “MJUSBSP” and delete it. This should fix the problem. If this doesn’t work and the problem continues, click “Start”, “All Programs”, “Accessories” then right-click “Command Prompt” and select “Run as administrator” to start an elevated command prompt.

If you are using Windows XP, just run the command prompt. In the command prompt window, type without quotes “regedit” then hit Enter. In the Registry Editor window, navigate to this location: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBSTOR]. Here, look for an entry called without quotes “Disk&Ven_Ymax&Prod_MagicJack&Rev_2.00”. Once you found it, right-click it and select “Delete”. After this, close the Registry Editor window and restart the computer.

After booting, plug the magicJack again to install the settings. See if this works.