Customer service is important for any company to be successful. Helpdesk is a platform where customers ask their queries regarding a product or a company. Here, let’s discuss the top 10 best helpdesk software.
1. Zendesk support
Zendesk Support is an application developed by Zendesk. The features provided are seamless channel integration, ticket forms, conditional & custom ticket fields, SLA views, multilingual, multi-brand, guided mode, business rules, pre-defined ticket actions, customer context, dynamic content, collaboration, and public apps & integrations.
The rating in Capterra is 4.3 out of 5.
2. Vision Helpdesk
Vision Helpdesk is a customer service software developed by Vision. The benefits provided are automation of workflow, SLA & escalation, notification, & macros, Blabby, Gamification, task management, ticket based billing, time-based billing, tax rules, time tracking, payment gateway, responsive design, social media login support, and billing reports.
The rating stands at 4.6 out of 5 in Capterra.
3. Zoho Desk
Zoho Desk is context-aware help desk software developed by Zoho Corporation Pvt Ltd. The features provided are multichannel, multibrand help center, multi-department, live chat, Zia voice, ask Zia, Zia dashboard, embeddable self-service, knowledgebase, response editor, CRM integration, ticketing efficiency, ticket assignment, notification rules, marketplace & platform extension, time tracking, HQ, domain mapping, and field-level security.
The rating in Capterra is 4.5 out of 5.
4. Fresh Desk
Fresh Desk is a software developed by FreshWorks Inc. The benefits provided are ticketing, collaboration, omnichannel, field service, automation, self-service, analytics, customization, security, shared ownership, parent-child ticketing, scheduling dashboard, time tracking, time-triggered automation, event-triggered automation, and help widget.
The rating stands at 4.5 out of 5 in Capterra.
5. HappyFox Help Desk
HappyFox Help Desk is a help desk ticketing system developed by HappyFox Inc. The features provided are email ticketing system, social media integration, voice integration, chat integration, embeddable website widget, multi-brand help desk, limit access, suggest references, clone tickets, split tickets, file management, complete customer profile, desk analytics dashboard, smart ticket assignment, and custom notifications.
The rating in Capterra is 4.6 out of 5.
6. Jira Service Desk
Jira Service Desk is a software developed by Atlassian. The benefits provided are a self-service portal, knowledgebase, CSAT reporting, automation, incident alerts, incident communication, configurable workflows, release & deployment, configuration management, IT asset tracking, best of breed integrations, and smart search.
The rating in Capterra stands at 4.4 out of 5.
7. Intercom
Intercom is a business messenger developed by the company with the same name. The features provided are A/B testing, conversation search, audience segmentation, inbound email address, issue resolution, live user data, team assigning, user event tracking, message tagging, and key message grouping. The rating stands at 4.5 out of 5 in Capterra.
8. Opsgenie
Opsgenie is a management software developed by Atlassian. The benefits provided are actionable & reliable alerting, multiple alerting channels, custom alert actions, on-call schedule management, routing rules & escalations, operational efficiency analytics, on-call analytics, and alert clustering. The rating in Capterra is 4.7 out of 5.
9. ThinkOwl
ThinkOwl is a customer service software developed by the company of the same name. The features provided are AI, multichannel inbox, case management, workflow automation, chatbot & chat, customer portal, customer app, analytics & reporting, integrations, and data security.
The rating is 5 out of 5 in Capterra.
10. Freshservice
Freshservice is an IT service desk developed by FreshWorks Inc. The benefits provided are incident management, SLA management, knowledge management, a self-service portal, team huddle, problem management, change management, task management, real-time project dashboard, inventory management, and contract management. The rating in Capterra is 4.5 out of 5.
