Windows Could Not Start This Hardware Device Because Its Configuration Information

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I usually use a DVD drive that contains official data. Today, when I inserted in the DVD drive of my laptop, it is showing some error followed by an exclamatory mark. When I clicked on the exclamatory mark icon, it showed this ‘windows could not start this hardware device because its configuration information is incomplete or damaged’ error message. It is happening for the first time. How can I fix this?

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Answered By 20 points N/A #324888

Windows Could Not Start This Hardware Device Because Its Configuration Information

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The windows cannot start this hardware device because its configuration information is incomplete or damaged’ error message is appearing on the screen because of some registry error occurring on your PC. You can try these steps to fix the error-

  • Click on the ‘Window’ icon on the screen of your PC.
  • Open ‘Run’ dialog box by pressing ‘Windows’ key and ‘R’ key together.
  • Type ‘Regedit.’
  • Press the ‘Enter’ key.
  • Select the ‘File’ option displaying in the current window.
  • Click on ‘Export.’
  • Now, save and perform the backup of the registries.
  • Copy the mentioned ‘Device class guide’ list.
  • Open ‘HKEY_LOCAL_MACHINE.’
  • Click on the ‘System’ option.
  • Go to the ‘CurrentControlSet.’
  • Select the ‘Control’ option.
  • Click on ‘Class.’
  • Now, click on the ‘GUID.’
  • Select the ‘UpperFilters’ and ‘LowerFilters’ keys.
  • Delete them.
  • Now, reboot your PC.
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Answered By 590495 points N/A #330961

Windows Could Not Start This Hardware Device Because Its Configuration Information

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If you have a problem with your laptop’s optical drive or DVD drive, first, check if it has an error in the Device Manager. If you have Windows 7, click “Start” then right-click “Computer” and select “Properties.” On the next screen, click “Device Manager” on the left pane. In the “Device Manager” window, double-click “DVD/CD-ROM drives” to expand.

Expand "DVD/CD-ROM drives"
Expand “DVD/CD-ROM drives”

Now, check if your optical drive has an exclamation mark which indicates a problem. If it has, right-click your DVD drive and select “Uninstall.” After this, close all windows then restart the computer. Windows will reinstall the device driver for the DVD drive on boot. If this doesn’t work, try updating the drivers on your computer.

You can download the latest drivers from the manufacturer’s website. See the following list of computer manufacturers:

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