Why my modem can’t detected

Asked By 20 points N/A Posted on -

My computer cannot detect the modem than I uninstalled and reinstalled again.

The OS was windows XP pro, and it was self-built.

The modem was like the one that has a phone jack in the back.

Another problem here was the trouble-shooter in Microsoft

Help,and Support was unable to operate because it has a password from the person that gave the computer to my friend and so it was never been connected to the internet.

Answered By 0 points N/A #118481

Why my modem can’t detected


Most probably your modem is either not listed or has got disabled from the Device Manager.

I suggest you follow the given steps: – 

1. Right click on the My Computer icon.

2. Click on Properties. Then, go to the Hardware tab and select Device Manager.

3. Check if the Modem is listed in Device Manager? If yes, select the modem and right click. By most chances you will see an "Enable" option popping up. This means that your Modem is disabled in Device Manager, and that is causing the problem. Left Click on "Enable". This will get your modem listed on Device manager and hopefully solve the detection problem.

However, If you see a "Disable" option on right clicking the Modem in Device Manager, it means that the Modem is already enabled, and you need not change any setting.

4. After enabling the Modem using the process mentioned above, select the Modem and double click. It will open up the Diagnostics tab. Inside the Diagnostics tab, click on Query Modem.

5. Go to "Command" and "Responses" column which you will find listed under Query Modem option. Are you finding some arbitrary values under the Command and Responses column? If yes, your Modem is working fine. Re connects your Internet connection. Hopefully, the problem should disappear.

If the problem persists, I will like to have a briefing on what happened during the execution of the instructions mentioned above. 


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