Blue Screen with WINDOWS Error

Blue Screen with WINDOWS Error

Hello Paul,

Blue screen errors generally appears due to some unrecoverable hardware or software problems.

Please follow the steps below to try resolving the issue:

Solution 1: Check whether you have compatible drivers installed for all your hardware:

1. Right click on “My computer”.
2. Select “Properties” from the menu.
3. On the System Property windows, choose the “Hardware” tab.
4. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
5. Start checking the drivers  for the disabled hardware (having a red cross mark), by following the below steps:
6. Open the disabled device by double clicking the device name.
7. On the newly opened window, click the “Driver” tab.
8. The driver versions below 5.1 or dated before 2001 may be outdated.
9. To update the driver, insert the windows XP CD and click the “Update Driver” button.
10. In the “Hardware Update Wizard”, click the last option, ie, “No, not this time” and click Next to continue.
11. In the next window, choose “Install from a list or specific location (Advanced)” option and click Next.
12. Click to mark the “Include this location in the search” and browse the CD drive location.
13. Click Next.
14. Follow the on-screen instructions to finish updating the driver.
15. Repeat the same procedure for updating all the outdated drivers and restart the computer when prompted.

Solution 2: Uninstall the recently installed driver

You can try uninstalling the recently installed driver and restore the system to the earlier driver configuration. For this, you can use the roll back driver feature in Windows XP. Then, check whether the issue is resolved.

For more information: How To Use the Roll Back Driver Feature in Windows XP

Solution 3: Install the latest updates

Update the computer with the latest Service Pack available. For Windows XP, the latest Service Pack available is Windows XP Service Pack 3. You can download it from the following web link: Download Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers

For more information, visit: How to download Windows XP SP3

Solution 4: Restore system to an earlier point in time

1. Click “Start” button, choose “All Programs” and open “Accessories”.
2. Point to “System tools” and open “System Restore”.

Note: You should be logged in as the Administrator.

1. In the System Restore window, click “Choose a different restore point” and click “Next”.
2. Select a restore point from the list that was created before you began to experience the issue, and then click “Next”.
3. Click “Finish”.

Solution 5: Run Windows XP Recovery Console

1. Restart the computer after inserting Windows XP Installation CD in the CD drive.
2. Press any key if you are prompted to start installing Windows from the installation disc.
3. Choose “R” as the setup begins to start repair.
4. Type in the Administrative password if you are prompted to, and press Enter.
5. Type “bootcfg” in the command prompt. This will fix any boot.ini errors.

Please visit the following web link for more information: How to install and use the Recovery Console in Windows XP

Solution 6: Contact the hardware manufacturer

If none of the above information solved the issue, try contacting the hardware manufacturer who will be able to provide you with the appropriate and updated hardware device driver.

Hope the information helps.

Glenn