What Is Touch Commerce?

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What is touch commerce? How it is beneficial for the users and the companies? How it has transformed the commerce and the transaction process? What is the impact of touch commerce? How much boost up has been seen in the last years due to the touch commerce?

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Answered By 0 points N/A #325184

What Is Touch Commerce?

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The fantasy to buy anything in one touch seems quite difficult few years ago but now its reality. This technology allows you to buy anything in one touch easily from your phone. Customers can buy anything from clothes to furniture with just a fingerprint. The customer has to make secure first time. The payments on the website have to be done without registration or log in.

The authorizing of transaction requires the application of two touches or fingerprint. This technology is the biggest thing that has hit the e-commerce. It has increased the sales by 150% this year alone and also the number of retailers. The touch commerce has impact on reducing the cart abandonment while improving mobile experience.

The retailers can reap the benefit only when the app and the sites are appealing and friendly. It has potential to increase the m-commerce sales but it’s a puzzle to increase the sales on mobile services.

Answered By 589160 points N/A #328125

What Is Touch Commerce?

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TouchCommerce is a custom online engagement solution that enhances conversion results for market-leading brands. It combines leading edge technology and deeply experienced talent to find and convert high-value site visitors by providing the needed live assistance to complete their purchase. It is a forum that allows one to communicate with their customer anytime, anywhere, and on any device of their choice.

These solutions include the following:

  • TouchSocial for social media
  • TouchMedia for media campaigns
  • TouchStore for retail
  • TouchConnect for contact centers
  • TouchSell for customer sales
  • TouchCare for customer care as well as for industry

Provided products are both self-service and agent-assisted. The customer can either access self-service or contact the agent so that the products fit the customer. Agent-assisted tools work according to the customers’ requirements by providing live engagement on any device. Via chat, the customers can be presented with the products they want which reduce the cost of calling.

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