Videos captured using Smartphone not playing well

Asked By 0 points N/A Posted on -

Hi there,

 I captured 1080p videos using an LG G2 Smartphone and transferred them to my Dell Inspiron PC which is running on Windows 8.1. The videos are playing with freezes and others are not loading at all, the video formats are .MP4. How do I make them play? what is causing this problem?

Answered By 0 points N/A #158873

Videos captured using Smartphone not playing well


Hello Garrick, Request you do the following check-

1. Try to play those videos on the phone itself

2. If this runs on the phone, then only rest checks are valid else we need to assume recording has got some issues

3. Now, ensure all video codes are properly updated, this may sound weird and mp4 was invented long back, and Win 8.1 is a new release. But yes, there might be some compatibility issues

4. I would request you to try with vlc media player once, this is a free tool, you should have no problem to download and install 5. If problem still exist, go to command line

ffmpeg -i "<full path including filename>" -c:v rawvideo -c:a pcm_s16le -f nul –



ffmpeg -i "c:Usersalan_kDownloadsMy_workmy_sample_movie.mp4" -c:v rawvideo -c:a pcm_s16le -f nul –


This will scan video and provide you a module wise report whether the encoding is righteous or not to be displayed on windows But, what I believe, your problem should get fixed at step 4 itself.

Answered By 574115 points N/A #311425

Videos captured using Smartphone not playing well


Your LG G2 Smartphone supports MP4, DivX, Xvid, H.264, and WMV video formats. If the video you recorded on your phone doesn’t play well on your computer, try updating the media player you are using to make sure the latest codecs are supported. Since the video was recorded from a Smartphone, the codec used on the video is most probably H.264.

In this case, your media player should support the H.264 video codec. Not all media players support the H.264 video codec like Windows Media Player. I have Windows Media Player 11 and it doesn’t play H.264 and MP4 videos. To make sure the videos you record on your phone play properly on your computer, download the latest VLC media player.

Another media player that is great in widescreen video playback is MPlayer. It can play widescreen videos on slow computers very smoothly. Download it from MPlayer for Windows.

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