Test page failed to print ( Printer error )

Asked By Patti Hann 200 points N/A Posted on - 07/02/2011

I have an HP laptop with an HP Laser 5210  printer. I've windows 7 operating system on my laptop.

This morning I come to print any document and nothing happen and also I select print in any app and nothing happens.

So I tried to print a test page and I receive the following error:

Printer Properties

Test page failed to print. Would you like

To view the print troubleshooter for  assistance?

Operation could not be completed ( error 0x0000007a).

Other computers on my network can print to it.

I tried to solve the error by the following steps:

1. I restart spooler and tried direct printing.  >> Nothing viewed.
2. I deleted all the printer drivers in printmanagement.msc  >> Nothing Happened.
3. I deleted all the files in the spool folder in system32. Nothing happen also.

The spool service starts and stops with no errors.

Any Help please ?

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• Question Category: Printers

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Answered By BernardBernard 0 points N/A #126924

Test page failed to print ( Printer error )

The sloution is so simple.

• First of all right click on the computer icon on desktop and select the properties.
• After this a new window will be appear then you have to click on the Device manager.
• When you click on device manager there are several derivers. choose the printer driver.
• When you single click on the printer driver you have to option on the top first to remove or second stop working.
• You may click on the remove driver button.
• When you click the removing of the drivers are started. After this download the latest driver of your printer from net.
• When you have download the driver then installed it.
• When the installing is finished now you may click on the test print button.
• Then printer should print the test paper.

The other way is very simple.

• Check out the cable of printer which is attach to the computer.
• If the cable is right then press the green button which is located on the top of the printer.
• When you press it the printer will print the test paper.

 

Thank You.

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• Posted on - 07/03/2011
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Answered By cris_expert 0 points N/A #126925

Test page failed to print ( Printer error )

Hi Patti, your printer was locally connected to your computer but you can't print while other PC on your network can print to your shared printer. This is an instance wherein you have a corrupt print job queue and is preventing your printer to print or printer can't access the spool folder which is the printer temp files when printing.

Under C:windowsSystem32spool folder there is a folder named PRINTERS, you can delete all files in it or renamed it with oldprinter and then create a new folder and named it PRINTERS. In any case you can't access PRINTERS folder, just perform a CHKDSK on your drive C before deleting or renaming. Turn on your printer again and test print.

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• Posted on - 07/17/2011
• Question Category: Printers