License error occur on Articulate Studio

Asked By William M Urbanek 10 points N/A Posted on - 06/13/2013

Hi,

My company recently treated me by new laptop which includes a fresh install of Articulate Studio. I have transferred old license to this laptop without getting any issue.

I tried to edit a course and I got a error message showed in the attachment when I click "Slide Properties".

I got another error when I click publish. All those error occur because the product have not registered properly.

I must need to take care of those things to continue doing my job.

Help me on this please.

Thank you.

• Status: Open
• Question Views: 720
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Software Others

Answered By Drake Vivian 30 points N/A #177553

License error occur on Articulate Studio

Hi there William M Urbanek,

 

Looks like your license transfer didn't go well, so I'd suggest you to try to reinstall the software. While doing that, make sure you are connected to the internet as the internet connection is needed to release the license from the old installation and allow you the new installation. While removing the software make sure to clean everything, including the registry and once everything's clear install the software again.

 

In case the reinstallation doesn't help, you will need to contact the Customer Support Service on the https://articulate.com/ in order to solve your problem.

 

Best regards,

Drake Vivian

About Drake Vivian

Questions
0

Answers
820

Best Answers
186

• Vote Up 0 Vote Down

• Posted on - 07/02/2013
• Question Category: Software Others