N/APosted on - 10/17/2016
Ticketing system software Manages all the IT tickets. These take the email requests and automatically convert them to service tickets. This software helps you in every stage from the request to the creation and to the packup. Brief about it help desk ticketing system?
It Help Desk Ticketing System To Manage All The IT Tickets.
ADVANTAGE OF TICKETING SYSTEM:
It enables us to link issues in parent-child relations.
Create ticket assignment, route and escalate at the right time to the right person.
To track asset service history and current trends.
Reports for ticket status and the performance of technician.
WEB HELP DESK
It allows you to create parent-child ticket relationships. It nests the related issues, track them for quick reference. Closing of parent ticket automatically closes the child one sending the notifications.
HOW TO CONVERT NODE FAILURE INTO HELP DESK TICKETS
Web help desk is integrated with Solar winds because:
To convert the node failures directly into service tickets.
By receiving server nodes, simplify the network trouble.
HELP DESK REPORT AND MONITOR PERFORMANCE
Web help desk have in-built reporting engine to tell about the performance through charts.
Generates the performance report of technician.
Report of customer satisfaction.
Reports on ticket status, resolution of issues.
Regular scheduled reports. Reports can be customized and new reports can be formed. There is the power to schedule delivery reports using email.