I encountered a blue screen error

Asked By Raymond L Gonzalez 30 points N/A Posted on - 11/08/2013

My computer crashes and throws a BSOD. The information on the error is stated below:

IRQL_GT_ZERO_AT_SYSTEM_SERVICE. The technical information is:

***STOP: 0x0000004A (XFFFFFF88006704CAO) is the end part.

I have an Intel Core i7 CPU and NVIDIA GeForce GTX 680. It also has a 9208MB of RAM G-Skill Triple Channel. I want to know if my RAM needs replacement. Thanks.

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• Question Category: LCD & Plasma

Best Answer by Nichols Fryman

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Answered By Nichols Fryman 15 points N/A #189803

I encountered a blue screen error

Hi Raymond,
The error is caused because of hardware or device drivers.
There are multiple solution to resolve this error.
Solution 1: Uninstall the  driver
1) Click 'Start', 'Control Panel'
2) Select 'Program and features'

3) Select the latest installed software from list and uninstall it
4) Restart the system
5) Click 'Start', right click 'Computer', select 'Properties'

6) Click on the option 'Advanced System Settings'
7) In the system properties, Select 'Hardware' tab, Click 'Device Manager' button
8) Select the driver you want to uninstall, Click OK
9) Restart the system after the driver is uninstalled

Solution 2: Use Last known Good Configuration
1) Reboot the system
2) At the end of BIOS messages or graphic, press F8 key
3) When the successful execution is done, 'Windows Advanced Options' is displayed
4) Select the 'Last Known Good Configuration', press enter

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Answered By Keyes Alan 0 points N/A #189804

I encountered a blue screen error

If you are unable to get into Windows to perform the steps, boot the computer into Safe Mode.

From the Desktop right-click on My Computer.

Click the Properties option.

In the System Properties window click the Advanced tab or the Advanced system settings link.

In Advanced click the Settings button under Startup and Recovery.

In the Startup and Recovery window uncheck the Automatically restart check box then click ok.

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• Posted on - 11/13/2013
• Question Category: LCD & Plasma