N/APosted on - 08/09/2012
When I trying to installing latest version of Skype, Skype prompt me error like below.
Yes, I having version 18.104.22.168 installed on my laptop. I wanted to uninstall this version but I cant find it in Add/Remove Programs in Control Panel ??
Please help !!
Skype – Information
Installing Skype failed; code 1638
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs in Control Panel.
How to solved: Installing Skype failed; code 1638 ?
To resolve your issue you may try these things:
Manually searching for the uninstaller, usually located in the Skype install directory (C:Program FilesSkype)
Once you find it run it and let it do its thing
After that you will be able to install the newer version
If for whatever reason you don't find it there you will probably have to remove Skype manually:
You'll be doing this using a little handy tool called CCleaner, which you can download from here: http://www.piriform.com/ccleaner/download/standard
Install the app and run it
You will see 4 Icons on the left column
Firstly we'll try to find the uninstaller again to see if we get lucky using this program
Hit the Tools button then the Uninstall button and search for Skype there
If not then on to manual removing
You will need to delete the Skype install folder (C:Program filesSkype)
Also delete the start-menu entries (click on Start -> search for Skype folder -> right-click -> Delete)
Then go back to the CCleaner app and hit the Registry button
Then click on Scan for Issues (bottom middle)
Once the scan is complete click on Fix selected issues (bottom right)
You should be done now. Try installing the newer version and see if it works.
I hope this helps.