Error configuring Brooktrout TR1034 Fax with Zetafax Fax software

Asked By 200 points N/A Posted on -


I have the Dialogic Brook trout TR1034 Fax,which is integrated with document management and business process automation systems and supports compliance with regulations such as Sarbanes-Oxley, HIPAA, and Basel II. My version of Brook trout is the older TR1034 E1/T1 board.

After some research, I discovered that some older Brooktrout TR1034 boards are not correctly identified by the latest Brook trout API and the Zetafax Server. These boards need to be added manually using the Brook trout Configuration Tool in off-line mode. So I decided to get Zetafax configuration snap in and configure my Brook trout board but when I try to configure I get the following error message,

Configtool Error

BfvLineReset for module 0x2 failed (Misc error: Packet received error. status 8000020)

Could someone please help me on what to do. I am configuring my board with Zetafax software for the first time. Anyone with a solution on how to go about it?


Answered By 0 points N/A #127402

Error configuring Brooktrout TR1034 Fax with Zetafax Fax software



  • Remove the device from the Zetafax Configuration program if it has been previously added.
  • Bring up a command prompt and navigate to the Brooktrout Configuration Tool install folder.
  • Launch the configuration tool in offline mode.
  • The Configuration Tool will have attempted to determine the type of board that is installed.  Remove this device by selecting it in the tree and clicking the 'Remove' button on the toolbar.
  • The 'Add' button to the immediate left of the 'Remove' button becomes enabled.  Click 'Add'.  The following dialog is displayed:
  • Select the board Module Number – as specified by the rotary dial on the Brooktrout board – and the Board Type – as specified on the box that your board arrived in and also on the board itself – and click OK.
  • Click 'Save' on the toolbar to save the configuration.
  • Launch the Zetafax Configuration program and re-add the board.



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