Can’t access files in the shared drive

Asked By Rod Bells 0 points N/A Posted on - 12/12/2011

Hi, I saved a file on our shared network drive and in my email, I created a hyperlink to this file before sending it to people who should be able to access the file.

They were all able to receive my email but when they tried to open the link, they were all unable to do so and got the message “This file can’t be opened”.  I checked the file again and it’s where I have saved it.

Why couldn’t they open the file?

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Answered By Thompson Locker 10 points N/A #122278

Can’t access files in the shared drive

What kind of link is it, a web link or a link to some file that is stored on a computer that is on the network that you are on? If it is a web link then the possible cause of the error is an error in typing, you could have neglected some characters when copying the link and that makes the whole of it inaccessible.

But in case link is to a file that is stored on a computer on the network, then you have to know that when some tries to access the file from some other computer, the directory path and therefore they will not be able to access the file using the link you send them. You will need to upload the file itself in the email and send them to the other users.

Regards
Thompson Locker

 

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• Posted on - 12/15/2011
• Question Category: Exchange Server