Can’t install Business contact manager for Microsoft outlook 2010

Asked By Julia Daniele 60 points N/A Posted on - 08/25/2012

 

I can not finish installing Business Contact Manager for Microsoft Outlook 2010 on my PC because of this error. Please help me to solve this.

How can I install Business Contact Manager for Microsoft Outlook 2010 now?

 

Business Contact Manager for Microsoft Outlook 2010 is not installed because it or one of its required components failed to install. Click help for more information.

A log file, which is useful if you contact Customer Support Services, is stored in the following location:

C:UsersJuliaAppDataLocalTempBCMsetuptmp61A4.log

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• Question Category: Outlook Express

Answered By Carl Jack 10 points N/A #131857

Can’t install Business contact manager for Microsoft outlook 2010

Hello Julia,

The error that you are getting indicates an issue with SQL, but the underlying issue has to do with the Business Contact Manager Registry entries.

That issue occurs because contact manager cannot be able to remove the registry entries that were written by the prior version that you had on you computer.

To resolve that issue, you will need to do the following:

• Backup and the get rid of the business Solution eCRM registry entries.
• You can get it here: HKEY_CURRENT_USERSoftwareMicrosoft and HKEY_LOCAL_MACHINESoftwareMicrosoft
• After that rerun the setup and see if it will complete successfully.

Regards,

Carl

 

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• Posted on - 08/25/2012
• Question Category: Outlook Express