Avira Premium Security Suite 2012 Installation error

Asked By theresajmickens 10 points N/A Posted on - 02/04/2013

I installed current Version of Avira Premium Security Suite and encountered this error, I uninstalled and reinstalled it and still observed the same error. I had the same problem with the previous versions of AIS 2012 but I would do a repair install and it worked perfectly, however for this version even the repair install give the same error message. What could be the problem?

The installation of the LSP failed. Mail Protection and Web Protection therefore cannot be installed. we recommend that you repair the LSP stack and then reinstall Mail Protection and Web Protection via the user-defined installation.

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• Question Category: Desktop Anti-Virus

Answered By Cameron Msjamie 5 points N/A #198116

Avira Premium Security Suite 2012 Installation error

 

Hi Theresajmickens

Thank you for posting an image with the error. It is easier for us to give a solution for you. It seems that Layered Service Provider (LSP) causes the error of your Avira Installation.Here are the proven steps on how to fix that problem.

• Click on Start > Programs > Accessories > Command Prompt; or you can just type CMD on the textbox on start up.
• Type netsh winsock reset in the Command Prompt window, and then press the Enter key.
• Restart the computer;
• Click on Start > Control Panel > Add or Remove programs;
• Select Avira > Press Change > Select Modify;
• Make sure all the boxes are checked, then click Next;
• Restart the computer again.

I hope this helps.

About Cameron Msjamie

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• Posted on - 02/14/2013
• Question Category: Desktop Anti-Virus