Apple iPad suddenly turns off and was unable to start

Asked By Hugo B Martinez 10 points N/A Posted on - 03/21/2015

I have an iPad that suddenly turns off. When I plugged it into a power outlet to charge it, it doesn't turn on at all. I'm not sure what else to do. I moved the plug/charger to be sure that wasn't the issue, but it was unable to start up. I hope that there is a resolution because I am getting worried. Thank you for your advice.

• Status: Open
• Question Views: 445
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Apple

Answered By Neil Windson 5 points N/A #191169

Apple iPad suddenly turns off and was unable to start

Please try any of these options:

1. iPad isn’t charging

• Try using another cable to charge the device.
• Try charging it from your computer via the USB cable

2. iPad isn’t Turning on

• Try hard resetting your device.  Hold the Sleep/Wake button and the Home button at the same time.  This will not erase any data.
• Try a restore by using the iTunes app.  Connect the device to your laptop/computer, open ITunes, then select the device and click on Restore in the summary pane.
• Connect your device via the USB cable on your laptop/computer. Plug out the cable from the device, but don’t plug out the USB cable.  Hold the Home button and the Sleep/
  
  Wake button down together for a minimum time of 10 seconds. While still holding the 2 buttons, plug the cable back into your device.

About Neil Windson

Questions
0

Answers
100

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 03/21/2015
• Question Category: Apple