From previous times, people always believe in self-questioning so as to clear all the doubts.
Call center are there to help all the customers with any specific query. Many questions are answered now. So, some of the top 10 call-center software are-
1. HubSpot Help DeskGiving all the questions are the first priority for the employee at the call center. Giving the best results via email or voice notes are very important. Incoming calls can also be handled using this software. All the interactions, language conversion can also be done on this software. Call routing is also one of the most important features of this software.
Features like CRM integration, Cloud-based calling are also provided in this software.
2. Bitrix 24
This software helps to make the work easy for all the employees. Many customers can be handled using this software. Many companies are using this software. This is free of cost.
The main feature of this software is that all the phones can be directed at a very good speed so that customers need not wait for a much longer time. Management of all the calls, recording history, time management are all the features in this software. The price of this software is not fixed; it changes time-to-time.
It is mainly focused on enterprise businesses. It mainly deals with the doubts of different companies. All the management is done here also. Price is variable.
5. RingCentralThe main feature of this software is that it is cloud-based. It also provides services on mobile. Because of the mobile feature, many users are able to contact the service center having this software. All calls are recorded. Online help is also available in this software.
The price of the software is not fixed.
This is a very helpful call center software that has actually different new types of tools.
Here, the calls are directly transferred to the respective agents. Because of this, all the unnecessary time is saved. Some voicemails are also provided in this software to reduce the waiting time. Price is around 900rs.
7. NextivaThis software is very easy to use and operate upon. Automatic call routing, call answering, reduced waiting time are all features of this software. The price is 6000rs per month.
This software only runs in the browser. All the features are the same as other software. Price is 1200rs per month.
This is another software used in call centers. This is very basic software that almost all the companies use. Many agents are available using this software. Price is 1800rs per month.
10. LiveagentThis is a multi-channel as well as multi-agent software. It provides an extra feature that the user can choose between different companies of contact. All the other features are the same as other software.