Request management software allows all departments, such as IT, HR, and Finance, to accept requests from both internal and external sources. This software monitors quarries and attempts to resolve them as soon as possible. This software can be accessed from any device with an active internet connection, allowing users to accept requests. We record each request and query and respond as quickly as possible. When the volume of management requests outnumbers your ability to track and handle them manually, it’s time to invest in software that can handle the work for you. Here is the list of the ten best request management software.
1. Zendesk
Zendesk is customer service and supports a ticketing tool that includes live chat and messaging capabilities. Designed for larger companies and enterprises, it builds knowledge bases. With this tool, you can use the same tool internally and externally. When it comes to the breadth of communication options, Zendesk is unrivaled. It is chatting, messaging, and reporting features make it simple to communicate within and between teams.
2. Cute HR Review
CuteHR is an HRMS application with advanced time tracking, project management, employee management, and automation features. Automation will improve human resource productivity by reducing manual activities. Your HR team can onboard new employees in your HRMS and assign them to a group. CuteHR features enable users to work on multiple tasks from a single dashboard.
3. Jot Form
Jotform can assist you in automating your company’s various workflows. Jotform offers a variety of request form templates, including information request forms, purchase order request forms, and work request forms. In addition to being tailored to a specific industry and topic, you can modify these templates to suit your company’s and department’s needs.
4. Jira Service Desk
The Jira Service Desk is another excellent tool for streamlining the service request management process. Jira is the tool on this list to set up, with little configuration required. The Jira Service Desk is ideal for employees who are not technically savvy due to its simple interface. It’s also highly customizable, with some advanced service request management features.
5. Cflow
Businesses can automate business processes with Cflow, a cloud-based workflow automation software. cflow assists SMBs in transitioning from email and spreadsheets to business applications that increase productivity and reduce costs.
6. Freshdesk Review
Freshdesk is cloud-based software suitable for all types of businesses. Multi-channel support, an automation tool, gamification, and a self-service portal help improve customer service, productivity, and networking. Customers receive instant notifications and updates for each quarry, so they do not have to wait. Freshdesk automatically converts all emails to tickets and responds to them more quickly. Businesses can personalize their support portal by adding logos, colors, and other branding elements. Freshdesk is compatible with Android, Windows, iPhone/iPad, and web-based devices.
7. Integrify
Integrify is a request management system ideal for departments such as information technology, finance, sales and marketing, human resources, and others that provide services. Integrify is highly adaptable, and you can tailor it to your department’s needs. Integrify’s drag-and-drop process designer makes designing and editing workflows simple. Moreover, an audit trail of your workflow processes generates valuable data about the team’s progress.
8. Halo
The Halo is a comprehensive request management tool. Throughout the process, it emphasizes minute-to-minute decisions to transform your workflow into a logical whole. The tool attempts to standardize your business operations and assist your teams in performing at their best. Managers will find it helpful because it allows them to set default values for priority, service-level agreements, and who receives requests, in addition to native knowledgebase creation features.
9. Staff Squad Review
Staff Squared is a cloud-based software platform where employees can request time off. Every time a new request is received, managers receive immediate notification. Managers can even track their employees’ performance and see when they are absent. It is possible to sync one’s calendar with one’s email so that one receives the notification of upcoming events and meetings promptly. Managers can assess each employee’s performance and keep them informed about the company’s progress. Staff Square maintains a backup of all documents to ensure no information is lost.
10. Solarwinds Web Help Desk
SolarWinds Web Help Desk is available as both an on-premises and a cloud-based service desk. This platform includes different features that can help to streamline business processes and provide more efficient and thorough responses to service tickets. Solarwinds Web Help Desk also provides solutions for education, government, healthcare, and other industries.
