I am using Dell XPS 420 with Vista as my operating system. I am troubled by a problem for few days. The problem is that when I copy any document or any content from Microsoft word or Photoshop my laptop shows ‘not responding’ message.
Need help ASAP.
Hello Mary Ann,
A non-responsive computer or a message is caused by files which are too much to process by Random Access Memory and a Processor. This occurs when you are copying and pasting large files in a document and or in a software application like Microsoft Office.
When this occurs, you need to have a work Background Worker, to do the job for you instead of copying directly using the shortcut command CTRL + C. A supported hot fix is available for download in Microsoft website.
I have here link and article numbers that will help give us possible solutions to this issue
Hope this will give you insight, as why this non-responsive is happening. Press CTRL + ALT + Del to stop this non-responsive program and re-group yourself and do it again.
The cause of that problem could be anything. First, update your antivirus and perform a full system scan. You can also download Sophos Virus Removal Tool. You can use it to scan your computer for viruses. You don’t need to uninstall or disable your antivirus to use it. It works alongside any antivirus program you may have.
If a virus is found using Sophos, remove it then repeat the scan over and over until it no longer detects a virus. If your system turned out clean, next to check are the protected system files of your operating system using System File Checker. Press the Windows key + R to bring up the “Run” dialog then type without quotes “cmd” then hit Enter.
In the command prompt window, type without quotes “sfc /scannow” then hit Enter. When you are prompted to insert your Windows CD, insert your Windows setup CD or DVD on your optical drive then continue. Wait until the process completes. When it is finished, close the command prompt then restart the computer. See if this works. If this doesn’t work, try cleaning your computer.
Download the free version of CCleaner and install it. Once installed, start CCleaner and clean your system. Next, download PC Tools Performance Toolkit and install it. Once installed, start PC Tools then click the “1-Click Optimization” button in the “Dashboard” tab to optimize your system. Wait until the entire process is complete. See if this works.
If the problem continues, the last option is to format your system drive (C) and install a fresh copy of Microsoft Windows.
