Windows cannot open Help and Support

Asked By alexandria 230 points N/A Posted on - 06/11/2011

There is something wrong with my computer resolution, so I decided to get some answer from the "Help and Support" but when I clicked on it, an error appeared".

"Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'."

What the heck! I’ve encountered another problem without solving the first one. I try to open it also in the RUN by typing Helpcty.exe and I get the same error. I didn't do anything that may have caused this error. As far as I remember I didn't do anything such as changing any configuration settings or some registry files.

Please ignore my first problem and focus on my "Help and Support Error". I want to solve this; one at a time. After I solve this problem I will post my problem regarding my computer resolution and all the details.

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• Question Category: Windows XP

Best Answer by james caan

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Answered By fabian 0 points N/A #108079

Windows cannot open Help and Support

Have you tried Alt+D and pressing F1.

Hope this helps.

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• Posted on - 06/12/2011
• Question Category: Windows XP

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Answered By james caan 5 points N/A #108078

Windows cannot open Help and Support

Its look like your Windows “Help and Support” is disabled by some program or by some service. So please follow these steps to solve this problem.

To make your help and support available, you have to set it to “Automatic” such that.

Go to Start menu and then to “RUN”.

Now you have to type “SERVICES.MSC”.

A new window will open as shown here.

In this case it is running, but you have to make it enabled by going to properties and then by selecting “Automatic” on start up.

I hope you will understand it well when you apply it.

Although, the help is still not working or it was permanently deleted then, you can download the help file which is HELPSVC.REG.

The address for such files

You have to make it available in the registry to make it effective.

James Caan.

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• Posted on - 06/17/2011
• Question Category: Windows XP