An unknown error has occurred with Mud Box 2009 trial version

Asked By 0 points N/A Posted on -


I have downloaded Mud Box 2009 trial version and get this weird error message when I try to manipulate an object.

How can I avoid this unknown error message?

Have any suggestion to resolve the following issue?

I would be grateful to you.


An unknown error has occurred while performing the operation.

We are sorry for the inconvenience.

Answered By 0 points N/A #182884

An unknown error has occurred with Mud Box 2009 trial version


Hi Vanessa!

The error you have might appear due to a problem with your video card. It may sound silly, but it is really important to update your drivers so that you can use the full performance of your device and avoid crashing the programs.

You can get an up to date version of your video drivers from the producer's website, or if you're using a laptop, you can visit the Drivers section from a specialized website to choose the driver that suits your laptop. Every day they upload new versions that can solve your problem.

Another thing to do is to uninstall the version and reinstall it, even though you may not benefit again from the 30 free days, so a wise suggestion would be to buy it. Don't forget to check if the versions match with your operating system.

Best of luck!

Answered By 574765 points N/A #182885

An unknown error has occurred with Mud Box 2009 trial version


Check if you are using a supported operating system. If you want to install Autodesk Mudbox 2009, you should be using Windows XP Professional Service Pack 2 or higher and or Windows Vista Business either 32-bit or 64-bit. If you are using a higher operating system like Windows 7, Windows 8, or Windows 8.1, I don’t think there is a way you can install it.

The minimum RAM to run it is 1 GB. You also need an Ethernet adapter and a 3-button mouse. If you don’t have a 3-button mouse, you can use a Wacom tablet instead with stylus. Since it is a 3D graphics software, your graphics adapter should be equipped with hardware-accelerated OpenGL. Try also updating your video card driver.

If your existing graphics adapter doesn’t support hardware acceleration, you probably need to replace it and upgrade to a new one with hardware acceleration and nice video RAM for smooth video processing. The Autodesk Mudbox is a texture painting and digital sculpting application that will provide freedom to 3D texture artists and modelers in creating without thinking about technical details.

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