Troubleshooting Wireless Microsoft Xbox Controller Connectivity Issues.

Asked By JohnLMcManus 0 points N/A Posted on - 06/09/2017

Hi, since last week, whenever I connect my newly purchased Microsoft Xbox controller to my Xbox One, I get connectivity issues. It displays the message “Controller is not connected” on my screen. Please help. Thanks in advance.

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• Question Category: Microsoft Others
• Question Tags: Microsoft Xbox | Wireless

Answered By David J Nelson 0 points N/A #299016

Troubleshooting Wireless Microsoft Xbox Controller Connectivity Issues.

Hello, it seems that there are two ways to go about your problem. It might be the case that your Microsoft Xbox controllerhas a faulty battery pack. Still, follow these steps to check for battery:
1. Check whether your controller has a rechargeable battery pack. If yes, remove the battery pack and plug in your controller to a USB charger.
2. If not, then insert new AA batteries into the back of the controller.

If it still does not work, follow these steps to check for vibration feedback:
1. Press the Guide button on your controller.
2. Select “Settings” and click on “Preferences.”
3. Select “Vibration” and uncheck “Enable Vibration.”
4. Restart your console.

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• Posted on - 06/09/2017
• Question Category: Microsoft Others