Troubleshooting Imgburn and DVD Decrypter (I/O Error)

Asked By 0 points N/A Posted on -


I have made around more than 100 backup DVD copies first with DVD shrink and then DVD Decrypter or ImgBurn. For your information, I have the newest version of ImgBurn and newest supported firmware in my DVD burner. Till now TY02 discs are my best choice. I have never experienced a bad burn but suddenly anyhow I am getting I/O errors. I thought may be there are problems on the discs and consider them as being faulty.

But I am getting perfect burns using the same discs and software in another burner on my desktop. Then I have checked both DVD drive and hard drive, the both are DMA enabled. I have also tried burning at slower speeds than 8x but again getting the same I/O errors.

Now I really don't know what to do, could anyone provide me any kind of help?

Answered By 15 points N/A #92518

Troubleshooting Imgburn and DVD Decrypter (I/O Error)


Hi Shara Reese,

I/O errors in burning images into CD’s or DVD’s is a common error in Dell Computers. This has been a problem to dell users in burning images into CD’s or DVD’s. Well, optical drives in dell are the most causes of this problem. Their optical drives are too much outdated.

They release firmware upgrades pretty late; thus, arising to certain problems in their hardware. This is probably why you experienced this kind of error to.

To avoid it, you will have to upgrade your optical drive or your burner’s firmware. Just locate the firmware upgrade in Dell’s website. After upgrading your firmware, try burning an image again.

Try it at a speed of 6x or 8x.

Hope this works.

Mathew Joni

Answered By 590495 points N/A #308398

Troubleshooting Imgburn and DVD Decrypter (I/O Error)


If you receive an I/O error on a drive like on a CD or DVD drive, the problem can be from the drive’s settings or the physical connection. DMA only affects the speed of the data or how fast data are being fetched. I don’t think enabling or disabling this option will have a bad effect when burning a CD or DVD disc.

Internal DVD writer
Internal DVD writer

Since it is an I/O error, you should check the cablings of the drive inside your CPU. Shut down your computer and open the CPU case. Now, check the cables connected to the optical drive. Disconnect all cables connected to the optical drive: the ribbon cable or the data cable and the power supply cable. After this, connect the ribbon cable back to the drive.

For the power supply, use the other power supply cable and not the previously connected cable. Start the computer then press DEL or DELETE to go to the BIOS. In the BIOS, go to the drive section and make sure your optical drive is detected properly. Set your optical drive in “Secondary Master” or “Secondary Slave.” Save the settings and exit BIOS.

See if you can burn properly this time.

Related Questions