Trend Micro installation was unsuccessful

Asked By George J Martin 10 points N/A Posted on - 04/22/2014

Hi,

During the install of Trend Micro I have this error with this message. I don’t know what this error code means and how can this be solved. I use to install the official installer downloaded from the official website. Does anyone have any idea why my installation was unsuccessful ? I can I install this properly ?

Thank you !

Trend Micro Worry-Free Business Security Agent Setup

Installation Unsuccessful

Installation unsuccessful. The installer could not copy the required files.

Search the Trend Micro Support site for Error code 331.

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• Question Category: Anti-Virus

Answered By points N/A #177937

Trend Micro installation was unsuccessful

This problem is occurring because of a corrupted system file inside “%systemroot%system32” folder. The file is called “dbghelp.dll”.

Obtain a copy of “dbghelp.dll” from another PC with same OS and paste it inside %systemroot%system32” and remove the older one.

Another way to solve this issue is to run the program with administration privilege. Right-click on the setup file, select “Run as administrator”.

If this still doesn’t solve this issue, you have to get a fresh system by giving a clean Windows setup. Backup all your files from C drive, follow the instructions to install Windows. Then, run the software setup.

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• Posted on - 05/08/2014
• Question Category: Anti-Virus