Asked By
Jaedyn
0 points
N/A
Posted on - 11/09/2011
Hello! I am having a problem in viewing my inbox.
Sometimes, it shows that there are emails in the inbox but when I check it then I don't see any new email.
This is a shared email account and other users also have access in it.
I have tried to change the view of the inbox folder but it worked for a while and went back to the previous setting.
Could you please explain what’s going on and how can I fix it?
Thank you.
Problem in viewing the inbox
It possible that you email is not sorted in the right way.
I suggest that you correct it, to do this you just need to be in the default page of your email.
Look at the image below, you will see that it is sorted in Conversation.
Now to know that you have new emails, sort it using the date on descending order so that all of the new emails will be placed on the first list of you inbox.
It possible that someone accidentally changed it or you didn't see that you change it.
Hope this fix your problem regarding the email issue.
Problem in viewing the inbox
Hello Jaedyn,
Some of the reasons why you are not able to view you emails in the outlook inbox are the following:
There might be a filter that is tuned in the account settings that hides all your received messages and therefore you will have to locate it and turn it off.
You can remove the filter by going to View in the outlook menu, and then point to Arrange By.
Next click on Current View, and then click Customize Current View, and then click Filter. In the filter menu click Clear All.
Another reason as to why you are having that problem is because the grouped items in outlook account settings might be collapsed. You will need to expand the groups so as to show the details by simply clicking on the expand button 
.
Also ensure that did not change the location where messages are sent from and where they are received, because you just might looking in the wrong inbox.
Regards
Mahesh Babu
