Problem with my printer any help

Asked By isabross 0 points N/A Posted on - 10/31/2011

Hi Everyone ,

  I have a HP Deskjet F2480 printer and using Ms Word 2010. The problem I am having right now is whenever I print a document it prints in color green. I even tried to set it on grayscale but still got the same result. I also tried to uninstall and reinstall the driver but it didn’t help me. Is somebody here knows what should I do? Thanks !

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Answered By Clair griffin 10 points N/A #100950

Problem with my printer any help

 

Hello there! You can try doing the following to fix your printer color problem:

1. Check your ink level. You might be running out of black ink.

2. If your cartridge is newly refilled, take it out of the printer and shake it well. Put it back and make sure that the cartridge is attached properly.

3. Do a head clean. Go to the Control Panel > Printers > Printing Preferences and look for the Printer Services. Do also the other features that your printer services have like Align the Print Cartridges, Clean the Print Cartridges and Print a Test Page. It is recommended that you should do these whenever you replace a print cartridge.

Try to print again! Hope this helps!

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• Posted on - 11/02/2011
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Answered By isabross 0 points N/A #100953

Problem with my printer any help

Hi Clair, You are right. My cartridge is out of ink. I replaced my ink with a new one. and did some cleaning. The printing is okay now. Thank you so much clair and techyv!

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• Posted on - 03/31/2012
• Question Category: Hardware