PC warranty problems can’t have replacements

Asked By snow puppy 0 points N/A Posted on - 12/10/2011

We, the end -user have always been the loser when it comes to warranty on our personal computers. It has been an experienced in our office that computers back down not longer than a year or eleven months or so. The said unit was returned back to the supplier for the one year warranty on parts and labor. Only repair has been done without replacement of the defective hardware. A month  or less the problem occurred again but we cannot bring back the unit to the said supplier for it's already out of warranty. How can we have a replacement of the unit rather than a repair on its part, the first time that we brought the unit to the supplier?

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Answered By lee hung 75 points N/A #121527

PC warranty problems can’t have replacements

 

Hi,

 

The customer should always right that is what we normally heard on the business owners to the employees. But in this computer world based on my experienced the guarantee replacement would be first 2 weeks up to one month from the date you purchase the unit. The dealer is just following the manufacturing instructions of the warranty. They can guarantee repairs as the part of there services. They also have many computer technicians standby on there office without doing nothing. So, with come to repairs they can really do it right away for free as part of the warranty. When it comes to replacement if the unit exceed 1 month it will take long enough to be replaced, it's gonna be a hassle on your part because your unit are being standby because of it's missing parts.

 

Select the best component first before you buy a pc, or assembling a pc. If it is not branded, then it's not guarantee to last. Since the Manufacturers guarantee 99%, and at this time you are the part of 1%.

 

Thanks,

 

Tony Stevenson 

 

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Answered By Thompson Locker 10 points N/A #121528

PC warranty problems can’t have replacements

I know that warranty is an important thing that the customer should always use to claim for the repair or replacement of the computer in case it has problems, but there is always a level to the problems that the computers are having that will make them to be considered for replacement or repair. The cause of the problem is also crucial when it comes to warranty.

In the problems that your computers are having have been caused by you like computer parts breaking, cables having problems and others, then although you are still within the period that the warranty is supposed to work I can assure you that you will not be able to use it for repair or replacing the computer. Warranties can only apply that are caused by the system itself, and not those that are inflicted by you.

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Thompson Locker

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• Posted on - 12/12/2011
• Question Category: Peripherals