Oracle Hyperion Smart View for Office, Fusion Edition error

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Oracle Hyperion Smart View for Office shows up this error when I want to open the program. It appears every time when the program is loading and after I press the OK button the program closes. Can anyone help me please to fix this error ? How can I prevent this to appear in the future ?

Thanks !

The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval.

Answered By 0 points N/A #178353

Oracle Hyperion Smart View for Office, Fusion Edition error


The error message could be misleading when this error also occurred. At that time the Internet Explorer time out settings does not cater for larger operations.

Internet Explorer shows a KeepAliveTimeout value for one minute along with an additional limiting factor (ServerInfoTimeout) for two minutes. This is by default.

If you want to learn more, then visit:

There is a recommendation for you. A backup of the registry is done for making any amendments. With the assistance of your Systems Administration group, you may follow:

1. On your system, update / add the registry key:

Open the Registry, Start > Run > Regedit.

2. Locate the following section: 

[HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings] 

3. Create the following new DWORD keys with decimal values:




The ReceiveTimeout setting is 8 minutes.

·         The KeepAliveTimeout and ServerInfoTimeout settings are 3 minutes.

·         Set these to greater than the longest running request.

4. Restart the machine.

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