K2 Exception crash when loading game

Asked By 0 points N/A Posted on -

I play this online game called Heroes of Newerth on a virtual machine (using Virtual Box) in Debian.

Whenever i try and run the game through Garena Plus, i always get this:


K2 Exception

Would you like to save a crash report?

Yes     No

The game doesn't load. Is there anything i need to set on the virtual machine settings to get the game to work?

Best Answer by Randolph Brownlow
Answered By 0 points N/A #95385

K2 Exception crash when loading game


Hi Harry,

The minimum system requirements for the game are as follows:

  • Pentium 4 (2.2 Ghz) or Athlon XP 2200+ cpu
  • 1 GB RAM
  • GeForce 5 and ATI 9800 with 128 MB VRAM or else Intel with ps 2.0 and 128 MB VRAM

Check out that you system meets all the requirements and if it does then follow steps as given below:

1. Uninstall Garena > Go to My documentsgarena messenger > delete history.data file

2. Delete Heroes of new earth folder located in My documents and delete old installer of HoN also.

3. Redownload new installer and install the game again

Hope this works for you.


Best Answer
Best Answer
Answered By 0 points N/A #95386

K2 Exception crash when loading game


Hello Harry

This error is really annoying. It crashes the game when you least expect. And that is why I will provide you some solutions, in order for you to fix it.

First of all, you must update your video card driver to the latest version. That is a MUST in order for you to play Heroes of Newerth.

Make sure you have Microsoft C++ Library installed on your PC. Go to C:Program FilesGarena MessengerAppsHoN and in the folder, locate "vcredist_86"  and install it.

Update your directX to the latest version. You can download it from the link. DirectX Download

Also, go to C:Program FilesGarena MessengerApps. You should have a folder in there, named HoN. In case you do not find the folder in there, just search for it, and move it to that location.

And, you should manually add hon.exe into the Garena messenger folder.

I hope you will find this solution helpful.


Answered By 574105 points N/A #95387

K2 Exception crash when loading game


Since you are playing Heroes of Newerth on Debian Linux via virtual machine, make sure Garena Plus is running on a Microsoft Windows operating system because it is the only operating system it supports. Obviously, there are other Garena Plus users who are having the same problem and still wasn’t able to fix it.

But anyway, try these methods they suggested and hope one of these works for you. First, since the actual cause of the problem is not known, click Start, Run then type without quotes “cmd” then hit Enter. Type without quotes “bcdedit /set increaseuserva 3072” then press Enter. After that restart your computer and then see if it works.

If this command returned an error like “not recognized as an internal or external command”, go to the Garena Plus folder or to the game’s folder and run the command from there or simply search for the file “bcdedit.exe” and then run the command from that location. Before doing this make sure you are logged in using an administrator account or any account with administrative privileges.

If this doesn’t work, update Microsoft Visual C++. Open Windows Explorer then go to “C:Program FilesGarenaHoNAppsHoNCIS” and then double-click “vcredist_x86.exe” then install it. After that run Garena Plus again, login to the game and then check for serviceability. If that doesn’t work either, run the game again then save the crash report.

Next, go to the target folder where the crash report is saved like for example “D:Program FilesMy DocumentsHeroes of Newerth”. You will find a folder there named “Heroes of Newerth”. After that, uninstall the game and then install it again. After reinstalling it, navigate again to the folder where the crash report is saved.

Delete the entire “Heroes of Newerth” folder and then try running the game again. There is a user who was able to fix his problem using this method. See if this works for you.

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