I Have Failed To Acquire Information On The Driver And Software

Asked By ton ytony 10 points N/A Posted on - 02/24/2021

Mention the steps to troubleshoot the Network Connectivity issue to acquire information on the driver and software.

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Answered By William E Blackmon -10 points N/A #347184

I Have Failed To Acquire Information On The Driver And Software

When the user performs the printing operation, they might get an issue mentioning that ‘Failed to acquire information on the driver and software. Check the network connection and try again.’ The methods to resolve the problem are as follows:

For Wired Printer

Method 1:

Check the Ethernet Connection

Check the Ethernet Connection of the computer and ensure that the internet connection is stable on your computer.

Method 2:

Check the Access Point

Check the wiring that connects the printer to the router and the computer. If you find any flaw, then change the cable.

For Wireless Printer

Method 1: Check the Router connection

If you are far from the router then go close and try the operation again

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• Posted on - 02/24/2021
• Question Category: Hardware