HP color printer installation problem

Asked By 50 points N/A Posted on -

I was trying to install HP color LaserJet CM1312 MFP Series but it is showing this fatal error message. I have tried again and again but the result was same. Anyone please give me a solution. 


Fatal error during installation
Error 1402.Could not open key: UNKNOWNComponentsDA42BC89BF25F5BD0AF18C3B9B1A1EE8BA3
1A4841C4ADF14780EBE2EAD1052E0. Verify that you have sufficient
access to that key, or contact your support personnel.
Please go to http://h10025.www1.hp.com/ewfrf/wc/supportLanding?cc=us&lc=en for troubleshooting
information about "Fatal Error" and "MSI.hppSendFaxCM1312"
Best Answer by Kroskey Connie
Answered By 0 points N/A #131983

HP color printer installation problem



I read a lot about error code 1402 and it says that it`s common to find it. Most of the answers I found say that the printer cannot be installed because there is a corrupted file. In order to solve this, you must do a couple of things:
2. Fix a corrupted user account – https://support.microsoft.com/en-us/products/windows
If the error still poops out, make a full scan of the computer, go to Start>Control Panel>Add/Remove Programs and remove the whole content from history.
That should do it, 


Best Answer
Best Answer
Answered By 0 points N/A #131984

HP color printer installation problem


Hi Tracy,

This error requires complete uninstall of Software and Driver package from the system.

– Execute the installer disc that came along with the printer and select uninstall button. make sure uninstallation will be done completely. If it requires a reboot of the system, please do so.

– Once computer is back, go to add/remove programs and uninstall printer driver/software if there are any.

– Go to My Computer/ C Drive/ Program files and delete hp printer folder.

– Delete temporary files.

– Download the latest Software/Driver from this HP Color Laserjet CM1213 MFP  make sure to select the correct operating system and BIT (e.g. 32bit/64bit).

– Turn-Off firewall/Windows Firewall before installing the downloaded driver.

Hope this helps!





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