How to fix user profile error on a new Windows Vista computer?

Asked By 0 points N/A Posted on -


I just bought a new computer and when I log in to it, I get an error message which says “The User Profile Service failed the logon. User profile cannot be loaded. ” I’ve tried rebooting it and then after 30 minutes it still didn’t work. I need an expert advice on what to do. I really don’t want to make a mess out of my new computer.

Answered By 10 points N/A #80220

How to fix user profile error on a new Windows Vista computer?


Hi Daisy,

The problem here could be caused by these possible changes made on your new computer.

  1. The user profile was deleted manually by Windows Explorer or by a certain program that you installed (i. e. fingerprint software) When you delete the profile manually it won’t remove the Security Identifier, so when you load your profile it directs to a missing path thus the error message.
  2. The user profile could be entering into a backup state.
  3. Renaming the user profile folder manually.

For us to fix this what we will do is a system restore. This will not affect any data, files, and email on your computer. Make sure to restore to a point before the problem started. To do a system restore on Windows Vista here are the steps:

  1. Open Start Menu
  2. All Programs    –  Accessories  – System Tool – System Restore
  3. Click Choose a different restore point
  4. Click the restore point that you want to use then click Next
  5. Confirm your restore point
  6. Hit Finish
  7. Click Yes then your computer will restart.

If all fails Daisy, please contact your local technician, or better yet since your computer is new call or go to your manufacturer or to the store where you bought it. It should still be under warranty.

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