How can I resolve virus and other issues on my PC

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I found out that my Windows XP PC has a lot of issues. I have noticed under 'Documents and Settings' that my brother's account before was still there. This is quiet strange because he already reformatted his old Dell Dimension 5000. I browsed the 'Me' folder and discovered all his old files and wondered if the reformat had been successful at all because it was supposed to delete all his files.

The new format is for the ‘Me’ folder is under 'Administrator'. I made a quick scan on that folder and found out that there are 50 viruses on that certain folder. From that folder, I copied and saved our family pictures and some good music.

I tried to fix all the viruses, do some archiving and configuring of files. In Documents and Settings, I am unable to delete the files under ‘Me’ folder and its duplicates. I like to keep things in order and having a folder which is not mine doesn’t seem to fit on me being an organized person.

After trying to delete the folder, I got an error that I have never experienced before. It says “Error Deleting File Cannot delete. Cannot find the specified file. Make sure you specify the correct path and file name. Please see the attached image of the error message I got.

I thought I need to edit some registration on the folder but it seems some of the viruses and programs installed from the 'Me' folder and programs, formatted drive C. It seems like the computer is doing on its own.

I got my brother’s Dell just yesterday from his bedroom. It has been a while since the last time he used it. It used to have some range problems before and it was very dirty. I decided to use his Dell so I cleaned all the mess of the internal parts of the PC from the ram chips, motherboard, GPU, SATA, IDE buses and etc.

When I saw that everything was tidy, and in the proper place, I finally get to use it properly. Unfortunately, it ended up getting problems these problems.

I decided to do some troubleshooting. The first thing I did was I identified the start-up problems. I saw that there was a BSOD with no memory dump so I didn't blame the RAM, I knew the PSU was fine so I turned to the hard drive, and after removing it and placing it into my new gaming PC i found out that it was corrupt. So decided to format and reinstalled the Windows XP, but there’s no difference.

From that I knew I haven’t figured out the root of the problem. When I checked inside the BIOS, I found out that the CMOS battery was dead. I replaced the battery and then performed a chkdsk. So far everything seemed fine at that time. However, I discovered that there was a BSOD with memory dumps when I loaded some applications. From then on, the RAM was not good. After discovering the bad chip I cut it in half and dump it away. It felt good when I destroy bad hardware.

As of this moment, my brother’s Dell PC has the following features: Intel Pentium 4 @ 3.0 GHz (single core) 1 GB of RAM, NVIDIA 8500 GT, 150 GB hard drive, 550 watt PSU, has a floppy and CD/DVD drive. I thought it was working properly until I discovered that the Windows XP software have a lot of issues.

The bottom line of my issue is how can I remove the viruses, programs and unwanted stuff from that folder wherein it should have been deleted after doing some overwriting and reformatting? If it don't remove on such conventional methods, do you have any idea on how can I permanently delete them? And also, how can I configure the 'Documents and Settings' folder?

Best Answer by technocrat-
Best Answer
Best Answer
Answered By 0 points N/A #94183

How can I resolve virus and other issues on my PC


Hello ,

When users delete files on computers running Windows the file it is either placed in the recycle bin and if the file is deleted using a shift+del key combination, and it is also removed from view completely. You can also try deleting when you are in Windows Safe- Mode. Also Search the web for a program called MoveOnBoot.

And Once it already emptied, the files from the recycle bin are also presumed to removed from the computers hard drive. But the content of these files remains completely intact in the space on the drive they were written to. And here's another catch you can also try this following method.

->> You should Click Start then Run, type CMD and press Enter. And from the prompt type CD %userprofile%Desktop and press Enter, then now type del name (where name is the file to be removed, e. g. abc.def) and press Enter. This should remove the file. If it does not, then keep the command prompt open.


->> Hit Ctrl+Shift+Esc to open Task Manager. On the Processes Tab, select the explorer.exe process and end it to halt the desktop. Switch to the command prompt window and retry the del command. Now go to the Application Tab of Task Manager and pick 'New Task'. Enter explorer.exe and click 'OK' to restart the desktop.

I hope this helps.

Answered By 0 points N/A #197970

How can I resolve virus and other issues on my PC


Hello Dear,

This is a very serious issue.

It seems that you have not cleaned your old files that are used by registry and system files.

Sometimes, these files may infected by a virus, and spread that virus in all over your computer. You do not need to worry about it.

I suggest you use the Advanced System Care software.

It will automatically fix any issues on your PC like privacy issues, clean junk files, defragmentation, unnecessarily loaded files, etc.

You can download this software from this link.


Answered By 574115 points N/A #305956

How can I resolve virus and other issues on my PC


If that computer is full of viruses, you need to clean it first by removing all the viruses before it starts functioning correctly again and be able to delete files properly. First, try disabling system restore.

Disable System Restore

Since most worms and Trojan horses try to infect the files in the “System Volume Information” folder in the root of the drive, disabling system restore will also delete the infection in that area. Right-click “My Computer” and select “Properties.” Select “System Restore” tab and check “Turn off System Restore on all drives” then click “OK.” After this, download the Sophos Virus Removal Tool and install it.

Once installed, wait until it updates its virus signature database then click “Scan.” When a virus is found, remove it then repeat the scan until it no longer detects a virus. Once the computer is clean from viruses, you may now try deleting the files and folders you want to delete completely.

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