HGTV Home Design shuts computer down

I have HGTV Ultimate Home Design and every single time I go to use it, it shuts my computer down. It's very annoying, to say the least. I tried to call their tech support but they are not helpful at all. I've tried removing and reinstalling and no use. I assume I am going to have to just ask for a refund but that is a shame because I was looking forward to using this product. Any suggestions are welcome, thank you.
