Having an Error in MS Powerpoint

Having an Error in MS Powerpoint

(A) CREATE NEW PROFILE

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer.

If they are, see your product documentation to complete these steps.

• Click Start, and then click Control Panel.
• If you are not in Classic view, click Switch to Classic View, and then click Mail.
• Click Show Profiles.
• Click to select the Prompt for a profile to be used check box.
• Click Add.
• In the Profile Name box, type a descriptive name for the new profile, and then click OK.
• Click Add a new e-mail account, and then click Next.
• Click the appropriate server type for your new e-mail account, and then click Next.

1. Follow the on-screen instructions, and then click Finish.

   NOTE: Make sure that you specify a new personal folders file (.pst file), and do not use the existing file.

2. Click OK.

NOTE: Because you do not use the old .pst file while you are troubleshooting, you will not see any of your old .pst folders or files.

(B) Rename the Outlook Data Files

Outlook automatically replaces the Extend.dat, Outcmd.dat, and Frmcache.dat data files if they are missing. To rename the data files and then test to see if the problem is resolved, follow the steps that are appropriate for your operating system.

NOTE: Outcmd.dat stores any custom changes that you make to your toolbar buttons. If the problem is resolved after you rename this file, you must make the custom toolbar button changes again.