Error Received in Importing Files

Asked By 50 points N/A Posted on -

Dear fellows I use windows media player to listen to my music files but unfortunately my music files have been ripped from the CD. The majority of those files were mp3 @320. A few of them were in WMA-lossless.

I installed MM to scan all my music folders. I scanned them successfully, and 9800 files were also successfully imported but unfortunately 6 files failed to import.

The following error appeared on my screen:

“error while reading file info.”

All the missing files are of the mp3 format and can be played in MM. all of them a re individual album tracks from different albums. Suppose I have an elvis Costello album with 20 tracks but track # 6 is missing from the list.

I think that this issue might have something  to do with the file names which are really complicated with punctuation. Even then when using windows media player I always used the format of artist-album-track# and then title.

I have rescanned the folders containing the missing files, but still no use. i get the following error when scanning the documents:

Please help me to fix the issue. I'll be really grateful.

Waiting for your suggestions



Best Answer by Carl Jack
Best Answer
Best Answer
Answered By 10 points N/A #138938

Error Received in Importing Files


Hello Brittany,

Have you tried closing all the processes being run by the windows media player and then restarting it? If you haven't I will kindly ask you to do that. The files you are importing may be heavy and therefore causing windows media player to hang. Try the following:

Press CTRL+ALT+DEL on your keyboard and then locate the windows media player process in the task manager under PROCESSES and then end it. After that you can restart windows media player and then try importing the files.

If the above procedure does not solve the problem, you may consider using an alternative application like iTunes, which you can download for free from the internet.



Answered By 5 points N/A #138939

Error Received in Importing Files



This problem arises because of potentially harmful programs like spy ware, viruses, malwares etc.

You can use variety of applications like tune up utilities, advance system care.

For removing malwares, I will recommend you using Advance Malware Pro. It comes with the Advance System care pro. I have personally used this software and got great advances.

In this application, you have not much work to do. Just scan your personal computer with this application. This will take some time. After completing this, just clean the selected malicious software.


Microsoft security essential is also a very powerful malicious removal tool. You just need to regular update of it.

Hope you will not  face this type of problem again

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