Error message when opening webmail

Error message when opening webmail

Hello Martina,

I have read your concern regarding Mozilla Firefox. As what I’ve understood with your question, you want to know the reason why this happened and also fix this error in your computer. Is it right?

For this matter, it actually tells you that something went wrong in your program. This means that you need to fix on the codec. For you to enable codes, you can have the solution via Firefox Support but if you cannot do the thing, just simply remove Firefox and reinstall it to the system. Reinstallation will help you remove or fix bugs. After removal of the program, restart the computer. After the restart process, you may now use your Firefox installer (most effective if using the latest version) and download for updates if necessary. After these steps, try to view webmail again.

I hope I am in the right track of understanding your concern and give you a hand to fix the problem. I hope this information is of good help.

Good Luck!

Regards,

Mali

Error message when opening webmail

The problem is actually with your Mozilla Firefox web browser. If your Mozilla Firefox uses plug-ins or add-ins, try to disable them first and then visit the webmail site again. If the site is now accessible, try enabling the plug-ins you disabled one by one. Refresh the webmail page each time a plug-in is enabled so you can check which plug-in is causing the error.

Once you verified which plug-in is causing the error, if you still need to use the plug-in, try updating it. But if you don’t really need it then just uninstall it from the browser. But on the other hand, if the webmail page still doesn’t display and still generates the XML parsing error, if you still have the installer, try to uninstall and then reinstall Mozilla Firefox.

The XML parsing error is probably caused by damaged files. If you still have the installer, uninstall Mozilla Firefox. Click Start, Control Panel, and then select “Add or Remove Programs”. Select Mozilla Firefox from the list then click Remove or Uninstall. Wait until it is finished then restart the computer. After booting, navigate to location of the installer and then run the installer to install Mozilla Firefox back.

Another way of fixing the XML parsing error is to update Mozilla Firefox to the latest version. To install the latest version, visit Firefox Free Download.