Error Code T: 3137/ C: 4110 on Connecting to Sky Go

Can someone please help me with the error I am facing in Sky Go? I am constantly receiving an error stating, "Error code t: 3137 / c: 4110". I don't understand this and I cannot connect to Sky Go. Somebody told me that this is an issue with Microsoft Silverlight so I checked and it is installed already. What to do now?
