I have a Windows 10 PC, and recently while I was using Windows Live Mail I got an error message saying that I cannot send any emails along with the error code, 0x800ccc0e. Why does this error occur, and how can I fix it?
If you are using SMTP protocol, then you can resolve this error by configuring your email account settings. Make sure that SMTP protocol is used at port 25 at because that is the standard outgoing mail port.
You can get this error if your Comcast settings are outdated.
To fix it, right-click on the account name in the folder pane and select properties. In the service tab, ensure that the username is your Xfinity username. Select “Log on using clear-text authentication.” Then, select my server requires authentication.
On the advanced tab, select, “This server requires a secure connection (SSL) for outgoing mail” and make server port, 587 as your outgoing mail port.
Click Apply and OK.
Make sure that you have removed unsent messages from the outbox and close Windows Live Mail for a few minutes so that it changes all the settings that you have made, and then relaunch the program.
Error “0x800CCC0E” is probably the most common error that you may encounter with Microsoft Office Outlook or Microsoft Outlook Express and in your case, Windows Live Mail. The complete error message reads:
“The connection to the server has failed. Account: ‘your_account’, Server:’your_SMTP_server’, Protocol: SMTP, Port: 25, Secure (SSL): NO, Socket error: 10061, Error Number: 0x800ccc0e”
When you encounter this error, the first thing you need to do is check your Office Outlook or Windows Live Mail account for correctness. You need to check and make sure your incoming server, outgoing server, username, and password are all correct. Make sure the port numbers and protocols used are correct.
To verify that all these settings are correct, you need to consult your email service provider for the correct settings. They usually provide a guide for the proper settings when creating an account with an email client like Mozilla Thunderbird and Microsoft Office Outlook. Once you very that all settings are correct, try sending an email again to see if it works.
If this doesn’t work, check if your internet connection is working. Open your web browser and visit a website. If your internet connection is fine but you still cannot send an email, your antivirus is probably blocking the email communication. Try disabling your antivirus temporarily then send an email again.
