Error on AVG after updating: Protection Off

Asked By 0 points N/A Posted on -

I updated my AVG 10.0.1390 recently.

I started having problems like not being able to access it at all because all the components were disabled.

I tried a system restore so I can access the program.

The “Identity Protection” and “Resident Shield” were both disabled leaving me unable to scan my PC for viruses.

I cannot also run the AVG Watchdog and shows an error message “Error 5: Access Denied” even if I am the Administrator.

What can I do to solve this?

Thanks for your possible help. 

Answered By 0 points N/A #110454

Error on AVG after updating: Protection Off


Hi Raphael, 

Update Manager

Try to uninstalling AVG, downloading the latest version, and reinstalling it.

Another way that you can do:

  • Open the setting on Update Manager component.
  • Click on AVG User Interface.
  • From the Tools menu choose Advanced setting.
  • Select the Update menu.
  • Select Manage tab and click Delete temporary update file button.
  • Then, try to update AVG.

The general error message shown when trying to update the data file for AVG 10 probably because the old data version could not be deleted, so trying to update to AVG 2012 instead.

Update AVG 2012

Open the command prompt (Start /Program/Accessories). The first two command typed in did not give any response, just moved to the next line, having executed the command. The final two command did bring a response message to verify the command given

Make sure that your MS Windows installer service is correctly installed. Include the space before the forward slash. Typing is case sensitive, as entered below, by typing:

  • Msiexec /unregister (note : remember the space before the forward slash) ; press Enter
  • Msiexec /regserver ; press Return again
  • NET STOP MSISERVER (in capitals)
  • YES (in capitals) ; press Enter
  • NET START MSISERVER ; press Enter

Close the command prompt window and try out required update again.

And then try to delete the old version so you were able to install the newest version of 2012. 

Hope this can help.

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