Error 20 on installing Autodesk 3ds Max 2011

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I just upgraded my OS to Windows 7. I lost all the software and drivers so I have to re-install everything including Autodesk 3ds Max 2011. The problem is after re-installing, the Autodesk 3ds Max 2011 in Start menu was changed into “Change Graphical Settings”.

When I double-click to open it, the program will start to load and will last for few minutes and ends up with a pop up error as posted below. I uninstalled the software and try to re-install back but still get the same problem.

What can I do with it?

Autodesk 3ds Max 2011

The software license check out failed.

Error 20

OK

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Answered By 590495 points N/A #155095

Error 20 on installing Autodesk 3ds Max 2011

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Autodesk 3ds Max 2011 system requirements:

32-bit version, for objects fewer than 1,000 or 100,000 polygons

  • Pentium 4 1.4GHz or faster processor with SSE2 support

    • Windows XP Professional Service Pack 3 or higher
    • Windows Vista Business Service Pack 2 or higher
    • Windows 7 Professional
  • 2 GB RAM or more recommended
  • 2 GB swap space or higher recommended
  • 3 GB available hard disk space
  • Direct3D 9 or Direct3D 10 video card with 256 MB video RAM or higher that supports OpenGL
  • Three-button mouse
  • DVD optical drive
  • Microsoft Internet Explorer 8.0, Mozilla Firefox 3.0 or higher recommended

64-bit version, for objects fewer than 1,000 or 100,000 polygons

  • Intel 64, AMD64 or faster processor that supports SSE2

    • Windows XP Professional 64-bit Service Pack 3 or higher
    • Windows Vista Business 64-bit Service Pack 2 or higher
    • Windows 7 Professional 64-bit
  • 4 GB RAM or more recommended
  • 4 GB swap space or more recommended
  • 3 GB available hard drive space
  • Direct3D 9 or Direct3D 10 video card with 256 MB video RAM or higher that supports OpenGL
  • Three-button mouse
  • DVD optical drive
  • Microsoft Internet Explorer 8.0, Mozilla Firefox 3.0 or higher recommended

64-bit version, for objects more than 1,000 or 100,000 polygons

  • Intel 64, AMD64 or faster processor that supports SSE2
  • 8 GB RAM
  • 8 GB swap space
  • 3 GB available hard drive space
  • Direct3D 9 or Direct3D 10 video card with 1 GB video RAM or higher that supports OpenGL
  • Three-button mouse
  • DVD optical drive
  • Microsoft Internet Explorer 8.0, Mozilla Firefox 3.0 or higher recommended

You are getting a software license check out failed error. It is possible that the license key of the application has already expired if you registered it before.

But if you haven’t registered it yet, this is maybe the reason why you can’t use it. Check the compatibility of your operating system with this version of Autodesk. Read the information above for the details.

If you have already used this application on the previous version of operating system before upgrading to Windows 7, you might want to consider going back to the previous version of Windows.

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