Email Server Error message issue

Asked By 40 points N/A Posted on -


I have an email server which I use to server for sending emails.

Some of my clients are reporting me this error as in the image.

I have checked my server thoroughly ,there is nothing wrong with it or its settings.

Many other clients are sending mails smoothly ,but those who are reporting this error problem, I visited them myself and tried to send email from them to the server and entered all information correctly including the server name, but it gives the same error on their computers.

So I don’t want my clients down anyway .I rested their account on my server and made some changed the server name and then asked all clients to send mails with this server name , but again those who were sending before could send now too, but the problem was still there with the same clients.

Can please someone help me out with this problem.

Thanks friends.


Email server

Notification Configuration


To enable SMTP Mail you must enter a valid mail server name.

Answered By 0 points N/A #121917

Email Server Error message issue


Hi Meckoy,

Under MAPI Configuration, check your MAPI Server Name and see if it's blank or if it contains invalid characters or details. Please make sure that the server you are using is accessible on the media server; which is the Backup Exec. Check if all the details you have entered are correct and matches the specifications. Enable your MAPI and enter a mailbox to send any mail from. Finally, enter a valid mail server name. Meeting all these requirements will allow you to set your MAPI application and program. Note that your MAPI profile is setup only by the System Administrator. Avail all the network privileges before attempting to configure your MAPI system.

Have a good day!


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