Cannot connect because they are not able to receive an IP address

Asked By cabail00 0 points N/A Posted on - 01/12/2012

The DHCP clients in our network cannot connect because they are not able to receive an IP address. I tried to assign static addresses to those computers manually and they are responding but DHCP does not always assign IP addresses. There are times that it assigns IP addresses and times that it does not. I am assuming Untangle has upgraded automatically as there is a new "Professional" add on when I check the WebUI. Also, when I used WebUI, I keep getting a "Server Busy Timeout" message although it does not affect performance of WebUI.

Can you help me figure out why our DHCP clients cannot connect to the network? Thanks.

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• Question Category: DHCP

Answered By Lee Seen 0 points N/A #128870

Cannot connect because they are not able to receive an IP address

I suspect the reason why the DHCP is not able to assign IP addresses automatically is because of the upgrade that was made to the untangle application. That might have changed the DHCP settings and therefore preventing it from assigning IP addresses automatically. The workaround that I will suggest for you is:

• Restore the system to an earlier state by running the system restore utility on your computer to remove any changes that might have been made as a result of updates that are affecting your computer.
• You may also consider checking the application and see if you can alter the DHCP settings and make them work again.
• Another option will be to use static IP addresses.

-Lee Seen

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• Posted on - 01/13/2012
• Question Category: DHCP