Cannot collect info from my PC

Asked By 0 points N/A Posted on -


I was using a Win XP and tried to get some information about my PC when I got this error message. 

I have searched the web which led me to a Microsoft Support site but since I am not that techie, I don’t fully understand how to go about the suggested resolution. 

You Gurus here might provide me a simple step by step process. 

Please help. 

Thanks in advance.

System Information

Can’t Collect Information

Cannot access the Windows Management Instrumentation software. Windows Management files may be moving or missing.

Find what:

Search selected category only

              Search category names only


Best Answer by Alber grower
Best Answer
Best Answer
Answered By 0 points N/A #91593

Cannot collect info from my PC


Try these solution below:

Solution 1:

You have to start the Event Log, the Windows Management Instrumentation, Remote Procedure Call (RPC) by going to Start, Run and the type in the box services.msc. Browse to the services and locate the three services needed. Double click when you find it, and then set it to automatic and then Start it if it is Stopped. It is also much better to simply restart your computer after changing the settings.

Solution 2:

If all services specified above cannot start even after restarting the computer or you know you already start it but it stopped again. You may have viruses on your computer and so you must scan it with anti virus program or you can just repair the operating system.

Answered By 0 points N/A #91595

Cannot collect info from my PC


System Info might be tricky sometimes.

Sometimes it says can not collect info bat if you click the categories on the tree like Hardware, it will show you the information about your hardware. Sometimes Microsoft does not systems doesn’t giving the right information so you must verify the truth about what the system is saying.

If you where’s just want to find some information in your computer, you can use the direct-x diagnostic tool.

Just press Window + R keys then type dxdiag in your run dialog box then press enter.

Or, you can download the CPUZ third party software for this. Just find it in Google.

Login/Register to Answer

Related Questions